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Frequently asked questions.
Ordering, samples, branding, quantities and lead times. If your question is not answered here, ask us directly and we will answer it properly.
Ordering
Pricing, quantities and samples
Why are prices not shown on most products?
Outside the cruise range, price depends on quantity, branding method and any customisation. A single figure would be misleading for most of the businesses we supply, so we quote against the actual requirement.
What can I buy online right now?
Cruise bag tags. Prices are shown, stock is live, and the minimum order is four tags, or two for the deluxe leatherette format. Everything else is quoted.
What quantity do I need to order?
It depends on the product and whether branding is involved. Tell us roughly how many you expect to use in a year and we will advise the sensible order size rather than the largest one.
Can I get a sample first?
Yes, and we would rather you did. The difference between a concertina and a zipped wallet is obvious in the hand and almost impossible to judge from photographs.
Do you supply unbranded?
Yes. Plenty of stocked products are supplied plain, particularly to retailers and resellers.
Do you supply on trade terms?
Yes, for retailers, agencies, networks and resellers buying regularly rather than once.
Wholesale and trade supply →Branding
Putting your name on it
What branding methods can you use?
Screen printing in up to four spot colours, digital printing for detailed artwork, blind embossing, heat transfer, and printed inserts that sit inside the product rather than on it.
Artwork guidelines →What is the difference between printing and embossing?
Printing puts ink on the surface in colour. Embossing presses the logo into the material with no ink at all, so it cannot scuff or peel. Embossing suits a single-colour mark; printing suits detailed or multi-colour artwork.
Will I see a proof before production?
Yes. Artwork is proofed and approved by you before anything is produced in quantity, and a physical sample is provided where the format warrants it.
Custom and lead times
Sizes, origin and timing
Can you make a size that is not in the range?
Often, yes. Send the dimensions of what has to fit inside rather than the product size you think you need. Working back from the contents usually produces a better result.
Custom solutions →Are your products Australian made?
Australian-made options are available across selected wallet, holder and tag ranges. We will tell you which applies to the specific product you are asking about rather than leaving it vague.
How long does an order take?
Stocked and unbranded products are quickest. Branded and made-to-order products depend on the format, the quantity and artwork approval, and we will confirm a lead time with your quote.
Cruise bag tags
The cruise questions we get most
Which cruise tag size do I need?
Royal Caribbean, Celebrity and Viking use the narrow 54 x 175mm format. P&O, Princess, Carnival, Holland America, Costa, Cunard and Norwegian use the standard 82 x 175mm. Cruise line formats can change, so check your own documentation before ordering in quantity.
Cruise bag tags →
How do I fold the printed tag?
Print on A4, fold into three strips lengthwise, then fold in half before inserting. The narrow format folds into five strips instead of three.
Can we order cruise tags for a group?
Yes. Tell us the group size, the cruise line and whether you want the group coordinated in one colour or individually identifiable, and we will confirm availability in that quantity before you commit.
Group orders →Still stuck?
Ask us directly
We would rather answer a question than have you guess. Tell us the product and what you are trying to work out.
Or call us on (02) 8209 3394